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Concerns about a law or policy

The Court is unable to respond to concerns or questions about the law. Judges apply the law; they do not make it. The Court is also unable to comment on government policy. Such concerns should be directed to the relevant government Minister or to your local Member of Parliament.

Concerns about a decision

The Court cannot address concerns about a decision by a judge. Such concerns can only be determined by way of a formal appeal process, which may or may not be available to a party. Legal advice should be sought in relation to this. 

Complaints about court staff or facilities

The County Court values the feedback it receives through the complaints process as it provides the Court with information to improve the quality of its services.

Complaints may be made in respect of:

  • the conduct of administrative, support and registry staff
  • processes and procedures
  • court facilities.

All complaints made in writing should identify the date, time, place and subject of the complaint. Complaints involving a person should include the name of the person, where possible.

Complaints may be sent to:

Risk and Compliance Manager
County Court of Victoria
250 William Street
Melbourne VIC 3000
Email: feedback@countycourt.vic.gov.au