Eighth County Court User Survey results

This survey attracted a large number of participants and the results continue to show a high rate of satisfaction among court users.

Survey highlights include:

• 185 Court users took the latest survey
• the overall Court user satisfaction on the day was 87%
• 91% of those surveyed agreed the people who work at the Court are competent and helpful
• 83% agreed they were treated with courtesy and respect by the Judge and Court
• 67% believed that all parties to their matter were treated fairly
• 85% of respondents reviewed the new Court website positively.

The County Court runs its user surveys twice a year to help improve how users experience the court. User surveys are a best practice tool within the International Framework for Court Excellence.

The County Court is grateful to everyone who participated in the user survey and who were involved in making it a success once again. Particular thanks must go to the law school student volunteers who helped to deliver the survey.

The next Court user survey will be held in June/July 2020.