Seventh County Court User Survey results

This survey attracted a large number of participants and the results continue to show a high rate of satisfaction among court users.

Survey highlights include:

• 202 Court users took the latest survey.
• The overall Court user satisfaction on the day was 82%.
• 86% of those surveyed agreed the people who work at the Court are competent and helpful.
• 74% agreed they were treated with courtesy and respect by the Judge and Court staff.
• Irrespective of the outcome, 64% believed that all parties in the matter were treated fairly.
• 97% of those surveyed felt safe in the Court.
• 89% of those surveyed reviewed the new Court website positively.

The County Court runs its user surveys twice a year to help improve how users experience the court.

User surveys are a best practice tool within the International Framework for Court Excellence.

The County Court is grateful to everyone who participated in the user survey and who were involved in making it a success once again. Particular thanks must go to the law school student volunteers who helped to deliver the survey.

The next Court user survey will be held in November/December 2019.