Court User Survey results

This survey, held on 6 August, attracted the largest number of participants so far at the County Court and the results showed a high rate of satisfaction among court users.

This most recent user survey was the fifth in the County Court’s history and was facilitated by student volunteers from some of Victoria’s best law schools.

The County Court runs its user surveys twice a year to help improve how users experience the Court and how the Court can improve its performance overall.

User surveys are a best practice tool within the International Framework for Court Excellence.

Survey highlights include:

• 228 court users took the latest survey, the largest number of participants ever.
• Overall satisfaction on the day was 88%, a 4% increase on the survey results from November 2017.
• 89% of those surveyed agreed the people who work at the Court are helpful and competent.
• 78% agreed they were treated with courtesy and respect by the Judge and court staff.
• Irrespective of the outcome, 69% believed that all parties to their matter were treated fairly.

The County Court is grateful to everyone who participated in the user survey and who was involved in making it a success once again.