Feedback and complaints

The Court values feedback and complaints received from court users. Feedback and complaints often identify opportunities to improve the quality and delivery of services and enhance the court user experience. The Court is committed to providing the highest level of service.

Feedback or complaints about court staff or facilities

Feedback or complaints may be made in respect of:

  • the conduct of administrative, support and registry staff
  • processes and procedures, and
  • court facilities.

All complaints made in writing should identify the date, time, place and subject of the complaint. A complaint or compliment regarding staff should include the name of the person, where possible.

Feedback or complaints should be sent to:

Risk and Compliance Manager
County Court of Victoria
250 William Street
Melbourne VIC 3000

Email: feedback@countycourt.vic.gov.au

Or complete the online feedback and complaints form.

Concerns about a Law or Policy

The Court is unable to respond to concerns or questions about the law. Judges apply the law; they do not make it. The Court is also unable to comment on government policy. Such concerns should be directed to the relevant government minister or to your local member of parliament.

Concerns about a decision

The Court cannot address concerns about a decision made by a judge. Such concerns can only be determined by way of the formal appeal process, which may or may not be available to a party. Legal advice should be sought in relation to this.

Complaint about a judicial officer

From 1 July 2017, a complaint about the conduct or capacity of a Victorian judicial officer should be made to the Judicial Commission of Victoria.

The Commission is an independent organisation established under the Judicial Commission of Victoria Act 2016, to investigate complaints about a judicial officer and/or VCAT member. The commission provides an accessible and transparent complaint process which aims to ensure that public confidence in Victorian courts and the VCAT is maintained.

Who can make a complaint to the commission?

A member of the public or the legal profession can make a complaint by filling out the online complaint form available on the Judicial Commission of Victoria website.

The Law Institute of Victoria and Bar Association can also refer a complaint on behalf of their members without disclosing the identity of the complainant.

What type of complaint can the commission investigate?

The commission's role is to investigate complaints about the capacity or conduct of a judicial officer or VCAT member. For example, a complaint about inappropriate conduct in Court or a matter which may affect the performance of the officer's function.

The commission cannot investigate the correctness of a decision made by a judicial officer or VCAT member, it is not a substitute for the appeal process. Nor can it investigate a complaint about court or VCAT staff.

The commission cannot investigate a complaint about a federal court or tribunal, such as the Family Court or Administrative Appeals Tribunal.

What happens after the commission receives your complaint?

Once the commission has received and considered a complaint, it will take one of three actions:

  1. Dismiss the complaint (for example, if it is vexatious, or relates solely to the correctness of a legal decision).
  2. Refer the complaint to the relevant head of jurisdiction with recommendations about the future conduct of the officer.
  3. If it is a very serious allegation, refer it to an investigating panel appointed by the commission, which may recommend that the officer or VCAT member be removed from office.

The commission will advise the outcome of any complaint in writing.

Feedback and complaints form

The Court values feedback and complaints received from court users. Our online feedback and complaints form is available here.

Feedback and complaints often identify opportunities to improve the quality and delivery of services and enhance the court user experience.

The Court is committed to providing the highest level of service.

All complaints made on this form should identify the date, time, place and subject of the complaint.

A complaint or compliment regarding staff should include the name of the person, where possible.

Was this page helpful?

Page last updated: 3 October 2018